Does your existing Contact Center solution allow you to seamlessly integrate both inbound and outbound voice applications with web-based applications like real-time chat, web collaboration, and email?

Cisco’s Unified Contact Center Enterprise enables a single agent to support multiple interactions simultaneously regardless of which communications channel the customer has chosen.  Like your customers themselves, each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.

Cisco Unified Contact Center Enterprise provides:

• Segmentation of customers, and monitoring of resource availability
• Delivery of each contact to the most appropriate resource anywhere in the enterprise
• Comprehensive customer profiles using contact-related data, such as dialed number, and calling line ID
• Routing to the most appropriate resource to meet customer needs based on real-time conditions (such as agent skills, availability, and queue lengths)
• Presence integration to increase caller satisfaction through improved agent performance, and knowledge-worker expertise

Cisco Unified Contact Center Enterprise is a simple, yet robust, solution that will assist your agents in creating unique customer-centric experiences.