Service Desk

Here to Quickly Solve Your Problems
Your new team of friendly help desk technicians make pesky day-to-day problems disappear. No more waiting around for a technician to arrive, or frustrating days trying to solve issues in-house. Unified Concepts has a fully staffed help desk designed to help your users remotely with most of their daily issues. It is as simple as clicking an icon on their desktop or hitting an F-Key. Within moments one of our help desk engineers will be working on their problem. Users are able to schedule appointments for support during their free time or even call in if needed. In the case where a user is not able to create a ticket they can call our office and someone will be happy to create one for them. This way, you’ll get your problems addressed immediately, so you can focus on more important matters.

Your staff may be used to being able to grab someone to help them with their problems. This is a non efficient reactive way to handle support. If more than one staff has a problem at the same time they need to wait. Our help desk can handle dozens of simultaneous help request and complete them immediately.

As your users transition to the new system they will realize how efficient it is. The savings generated have a dramatic affect on the future of technology at your district.