So your running Call Manager and Unity. It has been working great for a while and you have not done anything to it. The servers are getting old and you are curious what the new versions will bring you.

There are numerous changes over the last few years. If you are running version 4 or version 7 you will find some huge benefits from upgrading your system. The positive is if you have been keeping your ESW and UCSS Smartnet up to date you will get the latest version for free! If you have not then the first step to your upgrade is to re enable the smartnet to take advantage of that. You will also be able to use your current Cisco phones with the new system.

You may be thinking about just trying to do the upgrade yourself.  There are many differences to think about depending on what version you are coming from and what version you are going to. Licensing is sure to have changed. Most likely a couple times. Unity had been replaced with Unity Connection. Do you plan to use viewmail for your unified inbox? Can your VmWare environment be leveraged? Many important questions to consider as part of this process.

The other piece to think about is features. Was your system originally installed to replace your old phone system exactly? Are you even coming close to taking advantage of the capabilities of the system? Many times you can solve numerous business needs without much effort or cost. We see many systems out there that were never configured to take advantage of their wealth of features.

To learn more give us a call and set up an appointment. We would be happy to come out and walk you through everything. We have engineers that are willing to work with you on your upgrade and matching features to business needs.