Cisco Voice &

Collaboration Support

24X7 Proactive experts ready to help

Services Included With UC Support

Unified Concepts has been providing Cisco (Unified Communications) Collaboration support for well over a decade. Our experience starts at the product level. We have a deep understanding of the available options to enhance the way your organization communicates. Our proactive approach to support focuses on efficiencies and best practice. Proactive management of Cisco licensing, software maintenance, smartnet, and integration strategies save our customers money. If you are looking for a partner you can count on to get the most from your investment you are at the right place.

24X7X365 Monitoring

Carrier Management

License & Smartnet Management

Proactive Maintenance

Flat fee Proactive all inclusive approach


Experienced Professionals
That know Cisco UC

Our team has extensive experience with the following Cisco products.

  • Cisco Unified Communications Manager
  • Cisco Business Edition 6000
  • IM & Presence Service
  • Cisco Unity Connection
  • Cisco Expressway Series
  • Cisco Unified Border Element
  • Cisco Emergency Responder
  • Cisco Jabber
  • Cisco Mobile and Remote Access
  • Cisco TelePresence Video
  • Informacast Paging Support


Our F.A.Q is designed to help with some of the questions we are regularly asked.
If you need any additional information please feel free to reach out to our friendly helpful team.

Do I need Cisco software support?

Cisco SWSS allows you to upgrade the software on each of the applications as often as you want. Security and bugs patches are made available and full version releases to add new options and features. The break even time is currently a little over 2 years before you pay more in maintenance than the cost of an upgrade.

My Cisco support expired. Now what?

Cisco regularly runs promotions to buy back into compliance with your software support. Please contact us and we can check on the current promotions for you.

I need help understanding my licenses

Cisco has changed licensing models for unified communications multiple times. To make it worse the systems were not designed to match every time they changed. This has resulted in a lot of confusion. Even current licensing is still fairly confusing. Navigating the puzzle is challenging. Let us help you understand what you have and how to optimize that for your organization before you buy any new licenses. You may have more than you realize!

Is hosted VOIP cheaper?

Hosted VOIP has its advantages. Comparing Cisco premise collaboration is comparing apples to oranges. Cisco premise collaboration provides a business critical approach to your phones that rivals hosted VOIP. Total cost of ownership will often be lower on a Cisco premise deployment when you consider all the cost factors.

Does it make sense to switch to Skype?

Skype is not as free as it seems if you want real business class communications. Hybrid environments become more difficult to support. let us help you understand the positives and negatives of each approach . There is a lot to consider when comparing the two.

Our partners

Our team has extensive experience and certifications in best of class solutions


Get in touch

Contact us today to discuss your needs.


Oakbrook Terrance, Illinois